FAQS
Welcome to Sheaskyn Organics! Here you’ll find answers to commonly asked questions about our hair care products, ingredients, and policies. If you need further assistance, please reach out to us at support@sheaskynorganics.com.
- What is Sheaskyn Organics?
Sheaskyn Organics is a hair care brand dedicated to providing high-quality, organic products that nourish and revitalize hair. Our formulas are crafted with ethically sourced, natural ingredients designed to work with all hair types, without harmful chemicals or synthetic additives.
- Is Sheaskyn Organics suitable for all hair types?
Yes! Our products are formulated to benefit all hair types, from straight to curly, thick to fine, and everything in between. We’ve selected ingredients that nourish, strengthen, and hydrate hair across various textures and conditions.
- Where are your ingredients sourced from?
We source our ingredients from trusted, ethical suppliers worldwide, prioritizing organic and sustainable sources. We aim to work with suppliers who share our commitment to quality, sustainability, and fair trade practices.
- What is the shelf life of your products?
Our products typically have a shelf life of 12 to 24 months, depending on the item. We recommend storing them in a cool, dry place and using them within 6 months of opening for maximum freshness and effectiveness. Each product will have an expiration or “best by” date on the label.
- Are your products natural, vegan, and cruelty-free?
Yes! Our products are crafted with natural, plant-based ingredients, and they are vegan and cruelty-free. We never test on animals, and our formulations exclude animal-derived ingredients, parabens, sulfates, and artificial fragrances.
- Are Sheaskyn Organics products safe for sensitive scalps?
Our products are made with gentle, natural ingredients that are generally suitable for sensitive scalps and all hair types. However, as individual sensitivities vary, we recommend a small patch test on a discreet area before using the product extensively if you have any concerns.
- Will your products work for me? What happens if they don’t?
Our products are formulated with versatile ingredients to support different hair needs and types. Results may vary from person to person, but if you’re not satisfied with a product, you can return it within 15 days of purchase, provided it’s unused and in its original packaging. Contact us at support@sheaskynorganics.com to initiate a return.
- How long will it take to see results?
Results depend on the individual hair characteristics. Many customers notice improved growth, texture, softness, and shine after just a few uses, while longer-term benefits like increased strength, hydration, and reduced breakage can take 2-6 weeks of consistent use.
- Where can i buy Sheaskyn Organics products?
Our products are available for purchase directly on our website, www.sheaskynorgaincs.com
- What is your return policy?
If you’re not satisfied with a product, you can return it within 15 days of delivery, provided it is unused and in its original packaging. Contact us at support@sheaskynorganics.com to initiate a return.
- How do i request a refund?
To request a refund, reach out to us within 15 days of receiving your product. Once we receive and inspect your return, we’ll process your refund within 1-2 business days. Please allow an additional 5-7 business days for it to appear on your account.
- Do you offer international shipping?
Yes, we offer international shipping to select countries. Please be aware that international orders may incur additional shipping fees and are subject to customs regulations in the destination country. For specific rates and options, check our shipping policy at checkout.
- How can i track my order?
Once your order ships, you’ll receive a tracking number by email. Use this number to monitor the delivery status on our shipping provider’s website.
- How do i contact customer support?
We’re here to help! You can reach our customer service team by emailing support@sheaskynorganics.com, and we’ll respond promptly.
- What benefits come with signing up for the Sheaskyn Organics newsletter?
By subscribing to our newsletter, you’ll be the first to know about new product launches, receive exclusive discounts, access special promotions, and get helpful hair care tips to keep your hair healthy and beautiful.